Immediate support2019-11-28T15:31:11+00:00

Need immediate support?

Here are the options available when you need technical support for your Dynacom software.

From your Dynacom software

After starting your Dynacom software, click the 911 button located at the top right of the Dynacom homepage.

911

You will then be redirected to the Members section allowing you to create and submit a technical support ticket. From the screen below, complete your support request by specifying your problem.

911_sectionMembre

After sending your request, you will be able to move the call-back at a time more convenient to you using the following screen:

911_sectionMembre2

A confirmation email will be sent to the address listed in your profile. This email will confirm that your service call has been placed with Dynacom Technical Support.

From our website

If you can’t access your Dynacom software, you can still get technical support through the Members section. Click the link located at the top of this page to log into the Members section.

If you have lost your connection credentials

If you lost your connection information to both your Dynacom software and the Members section, please contact a Dynacom representative. The callback time specified in your Preferential Service plan cannot, however, be guaranteed.