A level of service that matches your ambitions
For businesses whose accounting can't wait: a guaranteed priority response based on your Privilege Service level, priority phone support, and access to software updates and new features.
Privilege Service, at a glance
A higher service tier built for organizations whose accounting cycles can't afford any interruption. You move to the front of the queue, with a guaranteed response time based on your edition.
The Privilege Service is required for the first year.
Without Privilege Service, you will not be able to:
- access software updates;
- receive priority technical support;
- benefit from the yearly new features.
Privilege Service by edition
Every Dynacom edition gets a Privilege Service level tailored to it: Essential, Complete or VIP.
| Benefits | Enterprise+ VIP level |
SMB Complete level |
Lite Essential level |
|---|---|---|---|
| Software updates | Included | Included | Included |
| Priority phone support | Included | Included | —Not included |
| Guaranteed response time | 1 business hour | 2 business hours | 3 business hours |
| Managed backups | Included | Included | —Not included |
| Access to new features | Included | Included | —Not included |
Built for organizations that can't afford to wait
Privilege Service doesn't change your software — it shortens the delay between being blocked and being back at work. These are the situations where that delay costs the most.
Payroll, government remittances, month-end and year-end closings: the calendar doesn't adjust to a software problem.
An outage doesn't stop one person: it blocks invoicing, payroll and orders at the same time.
When nobody on site can resolve an update or an unresponsive workstation, your call goes ahead of the general queue.
Software updates and new features are included, so you're never stuck on an outdated version.
Support that makes the difference
Fast response and support in your language: that's what Privilege Service clients remember.
- Always at the front of the queueA guaranteed response based on your Privilege Service level, without waiting behind the general queue.
- Always up to dateSoftware updates and access to new features keep your teams ahead.
- Local supportA team based in Quebec, available in both official languages.
We have the solution you need
Talk through your unique requirements with our expert team. Sales: 1 877 588-2515
Let's talk!