We’ve introduced you to the concepts guiding our Authorized Partnership programs. Here is a bit more detail on how we put those concepts into action
Management Solution Products
Dynacom Accounting produces a comprehensive applications suite to meet the management needs of everyone from the smallest business to the largest corporation. In addition, specialized modules offer solutions to specific business needs and allow companies to grow their application as they grow their business. The Dynacom Developer plan also encourages and supports third-party development of extra functions, providing clients with an effective means to personalize their applications at need.
Client-oriented Applications
Dynacom Accounting products are all built on the same architectural foundation, ensuring that no matter how a business grows and its needs expand, a client moving up the Dynacom edition ladder will always encounter the same familiar layout and basic functionality. Growth with Dynacom products means learning only new functions, not learning a whole new application. Even our specialized modules, designed to meet specific business-sphere needs, fully integrate into the standard editions, appearing seamless to the client. We plan and build our software with close attention to making it friendly, flexible, expandable, and reliable, allowing our clients to expend their energy on business growth.
Flexible, Powerful Support and Training Programs
Dynacom is highly respected for the quality of its support services and training. Aware that needs, budgets, and accessibility can vary widely, we provide a full range of support. Clients can access our support services by phone, email, fax, or Internet. They can purchase time-bank minutes for at-need availability or can opt for an unlimited support plan. They can even set up a phone meeting with a support technician of their choice or choose to use our live-help option, where an Internet connection allows our technician to connect directly to their application to solve problems on-the-spot while consulting over the telephone. We take the same approach to training, offering a wide variety of possibilities and locations, from private to group sessions, in our office, our client’s office, or over the Internet. Our Authorized Partner program extends these services even further, enabling our clients to acquire highly personalized aid from certified trainers.
Consultation Services
With your business knowledge and your Dynacom product expertise, you’re well placed to advise your clients on the best hardware and software to use and the best way to use the ones they choose. Remember that if your clients have special needs not handled by the standard Dynacom Accounting editions or existing modules, our Dynacom Developer associates are experts in producing customized add-ons to meet those needs. The consultation opportunities in a business-management environment are limitless … make the most of them, be a hero to your clients, and build your business!