Have peace of mind knowing that your software is running at peak performance
|
|
|
| |
| In order to serve you better and maximize the use of your software, subscription to the Dynacom Preferential Service plan is mandatory for the first year. |
| |
| |
|
Dynacom knows the value of a good support system and we’re committed to seeing that our clients have one.
Dynacom introduces its Preferential Service plan, a customized maintenance program to bring you peace of mind at a very reasonable price allowing you to preserve the value of your initial software investment. With Dynacom's Preferential Service plan, you get customized all-inclusive plans; everything is included from new version of the software, official updates, payroll updates and technical support.
Key benefits of the Preferential Service plan:
- Get technical support at any time
- Avoid tedious data conversions
- Receive a new version of your software every year
- Avoid having to learn a new version by gradually introducing the new features available
- Enjoy worry-free technical support
To make your life easier, Dynacom offers 3 levels of its Preferential Service plan to start with, each including a wide range of services: |
| |
| |
- Minor software updates
- New software version if available during subscription
|
|
- Minor software updates
- New software version if available during subscription
|
|
- Minor software updates
- New software version if available during subscription
|
| |
|
|
|
|
| Support |
- Free online help resources via Internet
- 90 minutes
- Guaranteed callback: maximum 3hrs
- Online services included
|
|
- Free online help resources via Internet
- 180 minutes
- Guaranteed callback: maximum 2hrs
- Online services included
|
|
- Free online help resources via Internet
- Unlimited
- Guaranteed callback: maximum 1hr
- Online services included
- Online waiting
|
| |
|
|
|
|
| Payroll |
|
|
|
- Unlimited number of employees
|
|
- Unlimited number of employees
|
| |
|
|
|
|
| Training |
- $149/hour
- 3-hour training pack at $285
|
|
- $149/hour
- 3-hour training pack at $285
|
|
- $149/hour
- 3-hour training pack at $285
|
Subscribers to the Essential and Complete level plans may also schedule for a fee a callback at their convenience. Some conditions apply.
Payroll updates can be sent by mail on CD-Rom for an additional fee.
To subscribe to the Preferential Service plan, contact us by email or telephone or communicate with a live-chat representative.
Our business hours are from 8:30 AM to 5:00 PM, Eastern Time.